Most sellers assume price is the only thing that stops a buyer from making an offer. It's the biggest factor, but it's not the only one. A recent national survey of more than 1,500 Canadian buyers and sellers found nine specific deal-breakers that cost sellers showings and offers before price ever becomes the conversation — from poor curb appeal to neighbouring homes in rough shape to unfinished projects inside the home. Fixing these costs little and protects the sale before it starts. Ty Lacroix, Broker at The Envelope Real Estate Group, has spent 24 years watching exactly which details quietly cost London sellers an offer.
You might be surprised by the top reasons home buyers won't make an offer on a home. The scariest part: sometimes the deal is already lost before a buyer has even stepped inside.
A recent national survey of more than 1,500 Canadian buyers and sellers asked what would make them pass on a property entirely. The results reveal specific deal-breakers that could be costing London sellers showings, offers, and ultimately their sale price — and most of them have nothing to do with the asking price.
Nine Buyer Turn-Offs
Neighbouring homes in poor condition — 51%. More than half of buyers said a poorly maintained home next door would kill a deal instantly. What that means for you: you can't control your neighbour's property, but you can make sure your own home is the obvious exception on the street, not part of the pattern.
Lack of curb appeal — 41%. Over a third of buyers won't even get out of the car if the exterior doesn't draw them in. What that means for you: the first impression happens before the front door opens. Landscaping, a fresh coat of paint on the trim, and a clean, inviting entrance cost little and protect the showing before it starts.
Room sizes smaller than in photos — 40%. Buyers who feel misled by photography don't give the home a second chance. What that means for you: accurate, honest photography builds trust the moment a buyer walks in, rather than eroding it.
Too much competition — 36%. Buyers facing a crowded field of similar listings often get discouraged and simply walk away rather than compete. What that means for you: in a market with real inventory, standing out matters more than ever — through condition, presentation, and pricing that doesn't ask a buyer to fight for the privilege of overpaying.
Proximity to bars, restaurants, or stores — 28%. Roughly a quarter of buyers see commercial proximity as a negative rather than a convenience. What that means for you: know your buyer. A downsizer who values walkability sees this differently than a family with young children — and your marketing should speak to the buyer most likely to want your specific location.
Cluttered or untidy during showings — 27%. Over a quarter of buyers can't picture themselves living in a space that's visibly cluttered with someone else's life. What that means for you: decluttering and deep cleaning remain the highest-return, lowest-cost preparation any seller can do.
Unhelpful real estate agents — 18%. Nearly one in five buyers leave a showing with a sour taste because the on-site agent wasn't helpful or well-informed. What that means for you: who represents your home during a showing matters. An agent who can't answer a buyer's questions costs you the buyer's confidence.
Sellers present during showings — 11%. Roughly one in nine buyers feel genuinely uncomfortable touring a home while the owner is there. What that means for you: step out during showings. Buyers need room to talk honestly with their agent, ask blunt questions, and picture themselves in the space — none of which happens comfortably with the homeowner standing in the room.
The Silent Killer: Unfinished Projects
Nothing signals neglect like half-painted walls, uninstalled trim, or incomplete flooring. Buyers don't just see the unfinished work in front of them — they see future headaches and unknown costs stacked on top of it.
What that means for you: before you list, finish every project. Even the small ones. A half-done task left visible signals to a buyer that the rest of the home might have shortcuts they haven't found yet.
Why This Matters
In today's competitive London, Ontario market, buyers have options. If your home raises even one of these red flags, the buyer doesn't negotiate around it — they simply move on to the next listing. With the right preparation, your home becomes the one buyers want to make an offer on, instead of the one they quietly cross off the list.
If None of the Above Is the Reason — Then Why No Offers?
The honest answer: price.
Price isn't a dirty word. Sold is one of the best words in real estate. If your home is well-presented, well-maintained, and free of the nine red flags above, and you're still not getting offers, the price is almost always the remaining variable.
If you're trying to figure out which of these factors might be quietly costing you showings or offers on your own home, that's exactly the conversation worth having before the next open house.
What's the number one thing making buyers walk away from your London home? Let's make sure it isn't yours. Reach out for a private conversation — no pressure, no pitch.
Curious about pricing strategy too?
Also find me at tylacroix.com and Totally Preachless
